CRM & Business Processes

Customers extend beyond members, supporters, service users and can include staff, sponsors, business partners, other like-minded bodies, the government and the media. CRM is about putting your customers at the heart of your business strategy. At the core of the process is the need to gain a better view of what your customers want from your organisation and then review all relevant processes to establish how they can be improved so that they meet customer expectations.

BlueSpark’s natural style is to facilitate client teams to deliver required results while remaining objective and introducing best practice into the organisation. It is your people that will ultimately own the change process and make it happen.


Investing your supporters money wisely

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Membership Organisations

Delivering 1st class services to your members

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